Return & Refund Policy

We have a 90-day limited return policy. This means you have 90 days after receiving your item to request a return — but only under the specific conditions outlined below.

Eligibility for Returns

We only accept returns for genuine manufacturing defects. This includes issues such as:

• The material rips, tears, or breaks

• The dial mechanism falls off, jams, or gets stuck

• Stitching, straps, or hinges fail under normal use

• Any other verifiable manufacturing fault that affects the product's structural integrity or function

To be eligible, the defect must be present in the item itself and not caused by misuse, normal wear and tear, or accidental damage. You'll need your receipt or proof of purchase, along with photo or video evidence of the defect, to start a claim.

To start a return, contact us via the contact form on our website with a description of the defect and supporting photos/videos. Items sent back without first requesting and receiving return approval will not be accepted.

What We Do Not Accept

To keep this policy clear and fair, we do not accept returns for the following reasons:

• Sizing issues. A detailed sizing chart is provided on our website prior to purchase. Please measure carefully and refer to the chart before ordering — we're happy to help you choose the right size beforehand via the contact form.

• Change of mind or change of preference. This includes not liking the color, design, or overall look of the product.

• Personal fit, comfort, or results. How a knee brace performs, feels, or supports you can vary significantly from person to person based on individual anatomy, activity level, medical history, and lifestyle. We cannot guarantee a specific outcome, level of comfort, or health/wellness benefit for any individual user, and these factors alone do not qualify as a defect.

• Sale items or gift cards.

We strongly encourage customers to consult the sizing chart, product description, and — where relevant — a healthcare professional before purchasing, since braces are not one-size-fits-all in effectiveness.

Damages and Issues on Arrival

Please inspect your order as soon as you receive it. If the brace arrives defective, damaged in transit, or you received the wrong item, contact us immediately via the contact form so we can evaluate and resolve the issue.

Non-Returnable Items

As a general policy, we do not accept returns on perishable goods, custom or personalized orders, hazardous materials, or personal care items. As our product is a knee brace (not a perishable good), returns are governed solely by the defect-based terms in this policy — not general perishability exceptions.

Exchanges

If your return is approved due to a genuine defect, the fastest way to get a replacement is to complete the return process first. Once the return is accepted, you're welcome to place a new order for a replacement unit.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you retain the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification, as required by EU consumer law. For this cooling-off period only, the item must be unworn, unused, with tags attached, and in its original packaging, and you'll need your receipt or proof of purchase. Outside this 14-day EU window, all returns are subject to the defect-only terms above.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us via the contact form on our website.